Increase Sales Success - Shorten the sales cycle and improve close rates with leads and opportunity management, automated sales processes, quote creation, and order management.

Ensure Efficient, Consistent Customer Service - A shared knowledgebase and automated routing and queuing make it easy to serve customers efficiently.

Make Informed, Agile Decisions - Comprehensive reports let you forecast sales, measure business activity and performance, evaluate sales and service success, and identify trends, problems, and opportunities.

Work from Outlook or the Web - Access full sales functionality online or offline through Microsoft Outlook, or work online from any location using a Web browser.

Share Information - Tightly integrated Sales and Customer Service modules let employees view, update, and share information across teams and departments.

Use Easily - Designed for ease of use, Microsoft CRM ensures that your sales team will get started fast, with little training.

Customize and Scale Easily - Configure user interfaces and workflow processes, customize the solution to fit your business, and scale the installation to meet changing needs.

Integrate Powerfully - Integrate with Microsoft Office, Microsoft Business Solutions ERM applications, and other business systems.